Before you begin
Open the work assigned to you. Check its current status and the latest conversation so your update adds useful information.
Step by step
- Open Work orders and find the work assigned to you. Open its details.
- In Next steps, choose Start work when you begin. The available next actions change with the work’s progress.
- Follow the Procedure when one is attached. Add useful notes in Conversation and record time or parts in the sections offered to you.
- If you cannot continue, use Put on hold and give a clear reason. Choose Resume when you can work again.
- When the work is finished, follow Complete a task.
What happens next
Your teammates can read the current status and the notes saved with the work. The next action reflects the stage the work has reached.
Use Record time spent on work for the time-entry steps.
Need a hand?
A hold keeps the history; it does not erase the task. If the page shows that access or the record has changed, refresh and check the current details before trying again. Use the controls shown on your work order.
Still need help? Find support options.