Before you begin
Keep the page open and read any message shown beside the action. Avoid submitting the same change repeatedly.
Step by step
- Check your connection and read the message on the page. Wait for a save or submission result before trying again.
- If your session ended, sign in again and choose the correct workspace.
- If an invitation or reset link cannot be used, request a new one and open the latest message.
- If a control is missing, ask your administrator whether your role, department or the work’s current status allows that action.
- If the problem continues, use Help and support and include the page and the reference shown with the error.
What happens next
You have either a confirmed result or enough useful context to ask for help. Keep any error reference so support can understand what happened.
Need a hand?
Avoid repeatedly submitting the same request during a retry message. Keep useful notes before leaving an unsaved form. For sign-in trouble, follow Reset your password.
Still need help? Find support options.